What is the GMCR?
The GMCR provides secure access to patient health information, including medication history, allergies, and care plans. This data enables pharmacists to offer safer and more personalised care.
GMCR for Community Pharmacy
Accessing the GM Care Record helps community pharmacy teams deliver safer, more coordinated care.
Here you’ll find everything you need to get started, so the GM Care Record can support clinical decision-making, Independent Prescribing and collaborative neighbourhood working.
Accessible via PharmOutcomes, the GM Care Record provides pharmacists and patients with the following benefits:
- Improved patient care: pharmacists can make more informed decisions about prescribed medications
- Improved medication safety: pharmacists can identify potential drug interactions and contraindications, minimising risk of adverse drug reactions
- Increased efficiency: medications can be dispensed quickly and accurately, reducing pressures on pharmacists and GP practices
- Increased patient satisfaction: Patients will feel reassured knowing their pharmacist has full visibility of their care
- Increased communication: Continuity of care is improved through improved contact with health and care teams involved in a patient’s care
- Accessing data securely and confidentiality: The GM Care Record is protected from unauthorised access and complies with all relevant laws and regulations.
How to gain access to the GM Care Record
To request access to the GMCR, complete the GMCR Access Onboarding Form below.
Along with your pharmacy details you will need to share the following information, so it’s recommended you have this to hand:
- ICO Registration Number and date of expiry – you can check this here.
- Data Protection & Security Toolkit status and date of submission.
- External Internet Provider (IP) address. To locate this, go to whatismyip.com.
Once submitted, your request will be reviewed and the relevant Information Governance process completed. Once approved, notification and login instructions will be sent to your pharmacy’s nhs.net email address.
If you have any questions regarding the onboarding process, contact nhsgm.gmcrproductteam@nhs.net
Click here to complete the GMCR Access onboarding formFAQs
How do I access the GMCR?
You can access the GMCR via single sign-on (SSO) through PharmOutcomes system. See Resources.
What patient information can I access?
Pharmacists can view coded data, such as current medications, allergies, immunisation records, and recent diagnostic results. Access is restricted to coded information only – free text notes or consultation records are not available.
Is patient consent required?
Under GDPR, patient consent is not required to access a patient’s record when this is necessary for the purposes of direct patient care. However, where you are with the patient, it is good practice to inform them that you are accessing their shared care record. Patients have the right to opt-out of data sharing for purposes beyond their direct care. Find out more here Your Privacy – GM Care Record.
How secure is the GMCR?
Access to the GMCR is fully auditable, ensuring any data breaches or unauthorised access can be identified. Pharmacists must follow strict GDPR regulations and comply with professional standards set by the General Pharmaceutical Council (GPhC) to ensure data protection and confidentiality.
How does the GMCR improve patient care?
Access to the GMCR enhances medication management, prevents adverse drug interactions, and supports personalised care. It allows pharmacists to ensure safer dispensing by having a fuller picture of a patient’s health, particularly in emergency or high-risk situations.
What training is available?
For training on how to access the GM Care Record, visit Resources.
Pharmacists can receive specific training on data security, patient confidentiality, and the effective use of patient data to ensure compliance with GDPR and GPhC standards. If you have any queries or need support, guidance or training, contact nhsgm.gmcrproductteam@nhs.net.
What should I do if I encounter issues accessing the GMCR?
If you experience any issues accessing GMCR via PharmOutcomes, click here for the Quick Support Guide or contact your pharmacy’s technical support team.
Important note: The following changes will affect your pharmacy’s access to the GMCR.
- Change of Internet Provider – submit your new external IP address for whitelisting by logging a case on Enlivio Go.
- Change to ODS code (for example following a change of ownership) – submit a new GMCR Access Onboarding Form.